Sheetal Deshpande

10 Sept, 11:32 am IST · Case transcript T09

Human review⚠ EscalationDemo seed

Demo seed record: a case transcript replayed through the AI rules. This was not an AI-handled phone call.

Summary

URGENT: Sheetal Deshpande (existing client). Existing client; Caller asked for urgent human help; Complaint; Unresponsive designer / no follow-up; Urgent request for a human. Residential — full home · Viman Nagar.

Escalation reason: Existing client; Caller asked for urgent human help; Complaint; Unresponsive designer / no follow-up; Urgent request for a human

Escalation: Existing client; Caller asked for urgent human help; Complaint; Unresponsive designer / no follow-up; Urgent request for a human. Caller notes: My project has been going for three months and my designer (Aryan) hasn't replied in five days. Sent three messages, called twice. This is not acceptable. Wants a callback from Nikhil or a senior person.

Caller & project details

Caller: Sheetal Deshpande
Phone: Not given
Caller type: Existing client
Project type: Residential — full home
Carpet area: Not stated
Location: Viman Nagar
Timeline: Not stated
Budget (volunteered): Not mentioned
Decision-maker: Yes (caller decides)
Asked about pricing: No
Duration: 5m 52s
Cost: ₹24.47 (estimated)

Qualification criteria

The five criteria from qualified.md

Real design + execution project✓ Pass
Residential — full home with execution.
In service area (Pune / PCMC)✓ Pass
Viman Nagar is within Pune / PCMC.
Realistic timeline? Unclear
Timeline not stated.
Budget broadly aligned (volunteered only)✓ Pass
Budget not mentioned, so treated as qualified (qualified.md). Not probed.
Decision-maker on call (or authorised)✓ Pass
Caller is the decision-maker.

What the receptionist says

Generated reply, checked by the pricing guard so it never contains a figure.

I'm really sorry about this. It's not the experience we want anyone to have. I'm recording this as urgent for a senior member of our team, with your name, your project and what's happened, so you won't have to repeat yourself. Could you confirm the best number to reach you on?

Human handoff

Demo: not sent

Seed record: handoff message prepared, but no notification was sent.

🔴 URGENT ESCALATION: Aangan AI Receptionist
⚠️ DEMO SEED DATA (not a real phone call)

Caller: Sheetal Deshpande
Caller type: EXISTING CLIENT
Project: Residential — full home
Location: Viman Nagar
Timeline: unknown
Budget (volunteered): Not mentioned
Decision-maker: Yes (caller decides)

Outcome: needs human review
Reason: Existing client; Caller asked for urgent human help; Complaint; Unresponsive designer / no follow-up; Urgent request for a human
Note: Escalation: Existing client; Caller asked for urgent human help; Complaint; Unresponsive designer / no follow-up; Urgent request for a human. Caller notes: My project has been going for three months and my designer (Aryan) hasn't replied in five days. Sent three messages, called twice. This is not acceptable. Wants a callback from Nikhil or a senior person.

Criteria:
• Real design + execution project: PASS. Residential — full home with execution.
• In service area (Pune / PCMC): PASS. Viman Nagar is within Pune / PCMC.
• Realistic timeline: UNCLEAR. Timeline not stated.
• Budget broadly aligned (volunteered only): PASS. Budget not mentioned, so treated as qualified (qualified.md). Not probed.
• Decision-maker on call (or authorised): PASS. Caller is the decision-maker.

Caller notes

My project has been going for three months and my designer (Aryan) hasn't replied in five days. Sent three messages, called twice. This is not acceptable. Wants a callback from Nikhil or a senior person.

Transcript summary (from case data)

Existing client. Project running for three months; designer Aryan hasn't replied in five days despite three messages and two calls. 'This is not acceptable.' Wants a callback from Nikhil or a senior person.