Girish Nair

19 Sept, 10:38 am IST · Case transcript T16

Human review⚠ EscalationDemo seed

Demo seed record: a case transcript replayed through the AI rules. This was not an AI-handled phone call.

Summary

URGENT: Girish Nair (caller). Unresponsive designer / no follow-up. Residential — full home · Viman Nagar.

Escalation reason: Unresponsive designer / no follow-up

Escalation: Unresponsive designer / no follow-up. Caller notes: Called on Monday and gave my number, no one got back to me in two days. Caller frustrated, handle with care.

Caller & project details

Caller: Girish Nair
Phone: Not given
Caller type: New enquiry
Project type: Residential — full home
Carpet area: Not stated
Location: Viman Nagar
Timeline: Not stated
Budget (volunteered): Not mentioned
Decision-maker: Yes (caller decides)
Asked about pricing: No
Duration: 5m 18s
Cost: ₹22.20 (estimated)

Qualification criteria

The five criteria from qualified.md

Real design + execution project✓ Pass
Residential — full home with execution.
In service area (Pune / PCMC)✓ Pass
Viman Nagar is within Pune / PCMC.
Realistic timeline? Unclear
Timeline not stated.
Budget broadly aligned (volunteered only)✓ Pass
Budget not mentioned, so treated as qualified (qualified.md). Not probed.
Decision-maker on call (or authorised)✓ Pass
Caller is the decision-maker.

What the receptionist says

Generated reply, checked by the pricing guard so it never contains a figure.

I'm really sorry about this. It's not the experience we want anyone to have. I'm recording this as urgent for a senior member of our team, with your name, your project and what's happened, so you won't have to repeat yourself. Could you confirm the best number to reach you on?

Human handoff

Demo: not sent

Seed record: handoff message prepared, but no notification was sent.

🔴 URGENT ESCALATION: Aangan AI Receptionist
⚠️ DEMO SEED DATA (not a real phone call)

Caller: Girish Nair
Caller type: New enquiry
Project: Residential — full home
Location: Viman Nagar
Timeline: unknown
Budget (volunteered): Not mentioned
Decision-maker: Yes (caller decides)

Outcome: needs human review
Reason: Unresponsive designer / no follow-up
Note: Escalation: Unresponsive designer / no follow-up. Caller notes: Called on Monday and gave my number, no one got back to me in two days. Caller frustrated, handle with care.

Criteria:
• Real design + execution project: PASS. Residential — full home with execution.
• In service area (Pune / PCMC): PASS. Viman Nagar is within Pune / PCMC.
• Realistic timeline: UNCLEAR. Timeline not stated.
• Budget broadly aligned (volunteered only): PASS. Budget not mentioned, so treated as qualified (qualified.md). Not probed.
• Decision-maker on call (or authorised): PASS. Caller is the decision-maker.

Caller notes

Called on Monday and gave my number, no one got back to me in two days. Caller frustrated, handle with care.

Transcript summary (from case data)

Called Monday about a 3BHK in Viman Nagar; nobody got back to him for two days and no note was logged. Frustrated: 'not a good sign if you forget before you even start.'